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Showing posts from September, 2019

Work 365 now provides automated provisioning for Microsoft Indirect Partners with Synnex as their Distributor

Microsoft Gold Partner IOTAP, an IT consulting and Dynamics 365 Independent Software Vendor, today announced that its Work 365 cloud business automation application will now facilitate automated provisioning for Microsoft Indirect Partners via new integration with business-to-business IT services distributor Synnex. Work 365 is built on Dynamics 365 for Sales and is completely integrated with the Microsoft Partner Center allowing Direct partners to directly provision, view invoices, reconcile invoices and Bill for Usage-based services through Microsoft Partner Center. Now Work 365’s integration with Synnex allows Microsoft Indirect Partners to use Synnex’s APIs to receive similar capabilities in provisioning services as its core offering for Microsoft Direct Partners. Under the latest changes to the Microsoft Cloud Solution Provider program, qualifying to be a Direct Partner requires cloud billing infrastructure and automated provisioning capabilities, as well as a paid support p

Ten thoughts on why Self Service is a necessity for the organization’s IT department

If you’re sitting on the fence concerning whether or not your IT department ought to adopt self-service, please take a glance at these ten reasons why I think self-service is here to remain and the way it’ll profit your organization (if adopted correctly). 1. Your Customers need and Expect It  Your IT service table is all regarding providing awful client service — this could be the fundamental initial goal of any service desk. And a part of providing a service that wows customers is giving them what they need and expect. Without running any client service surveys, I will with confidence tell you that your customers undoubtedly need and expect speedy service, speedy resolutions, and answers in all probability before they’ve even asked their queries. Why? as a result of we have a tendency to live in an exceedingly fast world wherever we — as shoppers — will typically get what we would like, once we need it. this type of living is creating us impatient and any time we have a tenden

Ten thoughts on why Self Service is a necessity for the organization’s IT Department

If you’re sitting on the fence  concerning   whether  or not your IT department  ought to  adopt self-service, please take  a glance  at these  ten  reasons why  i think  self-service is here  to remain   and the way   it'll   profit  your organization (if adopted correctly). 1. Your Customers  need  and Expect It Your IT service  table  is all  regarding  providing  awful   client  service –  this could  be  the fundamental   initial  goal of any service desk. And  a part of  providing a service that wows customers is giving them what  they need  and expect. Without running any  client  service surveys, I  will   with confidence  tell you that your customers  undoubtedly   need  and expect speedy service, speedy resolutions, and answers  in all probability  before they’ve even asked their  queries . Why?  as a result of   we have a tendency to ’re living  in an exceedingly   fast  world  wherever  we – as  shoppers  –  will   typically  get what  we would like ,  once we