How Does Dynamics CRM’s AI Support Customer Service?

Customers today expect immediate, personalized support. Without the proper tools, a human service agent simply isn’t equipped to meet these expectations. But the Cortana AI included in Dynamics CRM is able to provide a number of beneficial support features such as:
·         Natural-language based sentiment analysis: which can quickly surface the most severe issues for your reps to work on
·         Machine-learning based prioritization: Given enough historical data, Dynamics CRM can report on customers most likely to be lost based on a poor service experience and help you prioritize these requests for resolution. These
·         Reporting: The Cortana AI can eliminate the need to prepare and dig into extensive reports in order to identify product trends or potential market issues
·         Automated support: many support questions don’t require human intervention. Dynamics CRM is capable of responding to these types of requests in real time
If you’re considering an improvement in your current customer service technology, we invite you to discuss your customer support needs with IOTAP.

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